Frequently Asked Questions
Do you work for clients outside the EU?
Yes we do! We regularly work for clients in the UK also. It doesn’t matter what time zone you’re in, we’re here for you.
How long will it take to build my website?
That all depends on our existing workload and which website package you choose, Startup, Booster or Geekmode. Another factor is how much content you supply and/or the ease with which we can liaise and contact you. Furthermore, if you change your mind during the late design phase then this affects timeframes also. BUT a good rule of thumb would be 1 to 3 months depending on how big your site is.
What if I want something not described in your website?
No problem! If you’re seeking a very basic website, like a single page site for example, contact us for a quote. We do all sorts of other stuff, so please just ask and we will let you know if we can meet your needs, budget and timeframes.
Can I pay using Crypto currencies?
Yes, we accept Bitcoin and a number of other popular crypto currencies.
Can I pay using Paypal?
Yes you can, all fees and currency conversion fees are payable by you the client.
How will I be billed?
Once we have agreed on a fee for your project we will require payment of a deposit of 30% of that fee to commence work.
A second payment of 40% of the value of the fee is to be paid at the submission of our first draft of the complete project.
A third payment of 30% of the value of the fee is to be paid at the completion and handover of the project to you.
All costs associated with transfer of payments and/or currency conversions are to be paid by you the client.
Do you work with WordPress websites?
We only work with WordPress for sites we build. We are happy to work with your existing website or hosting on builder platforms such as Wix and Squarespace.
Do you write custom code for highly customised functionality and applications?
If a client has specialised needs that require custom code we bring in colleagues who specialise in backend development.
Do you offer website maintenance plans?
On each of our website packages, Startup, Booster and Geekmode, there is an additional monthly charge, which covers website maintenance. We only maintain WordPress websites we have built and/or host.
What about backups?
Sites that we host will have daily system backups stored for 1 month. Additional custom backups may be ordered at a cost of €30/backup and stored indefinitely.
We store a complete backup of sites we build, taken at the time we handover the site to you the owner.
What are our payment terms?
Our payment terms are strictly 7 days from the date of issue of any invoice. All works on your project will cease until such time as we receive cleared payments from you the client.
Do you offer any warranty on your work?
Yes we do. Our warranties are described in detail at: https://somethingcool.pro/terms-of-service/#warranty